Complaints
If you do have a complaint about Professional Investment Services or one of our representatives, we need to hear from you. To lodge a complaint please contact the Client Relations Case Manager at Professional Investment Services.
To assist us in handling your complaint in a timely and efficient manner please:
- Provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Adviser's name
- Provide all supporting documentation
- Clearly identify the resolution you are seeking
| Phone | 1800 653 244 |
| Fax | (07) 5574 3687 |
| Post | Client Concerns Case Manager Professional Investment Services Corporate Centre One, Cnr Slatyer Avenue & Bundall Road Bundall QLD 4217 |
| complaints@profinvest.com.au |
Once the complaint is received we will:
- Provide an acknowledgement within 48 hours
- Complete a full investigation into all matters raised
- Provide a full response letter within 45 days.
If you are not fully satisfied with this response, you do have the right to take the complaint to an External Disputes Resolution scheme.Professional Investment Servicesis a member of the Financial Ombudsman Service (FOS). Contact details for FOS are:
| Phone: | 1300 780 808 |
| Fax: | (03) 9613 6399 |
| Online: | www.fos.org.au |
| Email: | info@fos.org.au |
| Mail: | GPO Box 3, Melbourne, Victoria 3001 |
FOS has limitations on their jurisdiction to deal with complaints, and you will need to discuss with FOS whether your complaint falls within their jurisdiction.