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Complaints

If you do have a complaint about Professional Investment Services or one of our representatives, we need to hear from you. To lodge a complaint please contact the Complaints Resolution Officer at Professional Investment Services.

To assist us in handling your complaint in a timely and efficient manner please:

• Provide full details of the complaint including:
  • Full name and contact details;
  • Investor/account number
  • Service/Product provider
  • Adviser's name
• Provide all supporting documentation
• Clearly identify the resolution you are seeking

Once the complaint is received we will:

• Provide an acknowledgement within 48 hours
• Complete a full investigation into all matters raised
• Provide a full response within 45 days.

If you are not fully satisfied with this response, you do have the right to take the complaint to an External Disputes Resolution scheme. PIS is a member of the Financial Ombudsman Service (FOS). Contact details for FOS are:

FOS has limitations on their jurisdiction to deal with complaints, and you will need to discuss with FOS whether your complaint falls within their jurisdiction.