If you have a complaint about Professional Investment Services or one of our representatives, we need to hear from you. To lodge a complaint, please contact the Claims Manager at Professional Investment Services.
To ensure your complaint is handled in a timely and efficient manner please provide full details of the complaint including:
- Full name and contact details;
- Investor/account number
- Service/Product provider
- Adviser's name
- Provide all supporting documentation
- Clearly identify the resolution you are seeking
To lodge a complaint please contact the Claims Manager on the details below:
|Phone:||1800 653 244|
|Fax:||(07) 5574 0180|
Professional Investment Services
Level 13 Corporate Centre One,
2 Corporate Court,
Bundall QLD 4217
Once the complaint is received we will:
- Provide an acknowledgement immediately
- Complete a full investigation into all matters raised
- Provide a response letter within 45 days.
If you are not fully satisfied with this response, you have the right to take the complaint to an External Disputes Resolution scheme. Professional Investment Services is a member of the Financial Ombudsman Service (FOS) who can be contacted on the below details:
|Phone:||1300 780 808|
|Fax:||(03) 9613 6399|
|Mail:||GPO Box 3, Melbourne, Victoria 3001|
FOS has limitations on their jurisdiction to deal with complaints, you will need to discuss whether your complaint falls within their jurisdiction.